Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

COLLECTION OF INFORMATION

This website collects various types of information, such as:​

  • Subject to the features on our website, we collect personally identifiable information (including name, address, phone number, and email address); payment details (including credit card information), comments and reviews, which may be used when you purchase products and/or services and to deliver the services you have requested. These features include, but are not limited to, the contact forms, email sign up, surveys, and online purchases.
  • We also automatically collect information when you visit our website, which may include cookies, third party tracking technologies and server logs. We use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may also gather information about the type of browser you are using, IP address or type of operating system to assist us in providing and maintaining superior quality service.

COOKIES

We use cookies that our site and service provider transfer to your computer’s hard drive through your Web browser (when you allow it) that enables the site to recognize and capture certain information. Cookies allow our site to give you the best experience, such as remembering items in your shopping cart, remembering your preferences based on previous site activity, and processing transactions.

We also use cookies to compile data about site traffic and interaction so we can improve our store and offer better experiences in the future. This may include keeping track of advertisements, collecting data about referrals to our site, number and length of visits, etc. We may use trusted third-parties to track and review this information on our behalf.

You can disable cookies and although some features will work less efficiently, you will still be able to place orders.

 

USE OF INFORMATION COLLECTED

We may collect and make use of personal and non-personal information for the following purposes:

  • To provide and ensure delivery of the services and products you request;
  • To personalize your experience;
  • To provide our users with ongoing customer assistance and technical support;
  • To improve our website;
  • To administer contests, promotions, surveys, or other features;
  • To create statistical data of non-personal information which we or our business parties may use to provide and improve our services;
  • To comply with any applicable laws and regulations.

We do not now, nor will ever in the future, sell, rent or lease any of our customer lists and/or names to any third parties.

We may disclose your personal information, without prior notice to you, only if required to do so in accordance with applicable laws and/or in good faith belief that such action is deemed necessary or is required in an effort to:

  • Remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process which may be served upon Pacific Design Co. and/or our website;
  • Maintain, safeguard and/or preserve all the rights and/or property of Pacific Design Co.; and
  • Perform under demanding conditions in an effort to safeguard the personal safety of users and/or the general public.

STORAGE OF INFORMATION COLLECTED

Our business is hosted by Shopify Inc. Shopify provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Shopify’s data storage, databases and the general Shopify application. They store your data on secure servers behind a firewall. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. Your purchase transaction data is stored only as long as necessary to complete your transaction, and then the information is deleted. All direct payment gateways offered by Shopify and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) and Privacy Statement (https://www.shopify.com/legal/privacy).

Although no method of transmission over the Internet or electronic storage is 100% secure, we follow industry standards to make sure your information is not lost, misused, accessed, disclosed, altered, or destroyed.

 

CONSENT

When you provide personal information to place an order, exchange or return an item, or other services, it is implied that you are consenting to the collection of data for the sole purpose of completing those transactions. Additional information may be requested for the purpose of marketing or email newsletters, in which you will be asked for your expressed consent with the opportunity to decline. After an opt-in, you may withdraw your consent at anytime by unsubscribing or contacting us.

By using this site, you represent that you are at least the age of majority in your area of residence, or that you are the age of majority in your area of residence and have given consent for your minor dependents to use this site.

 

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Certain third-party service providers, such as payment gateways and other payment transaction processors have their own privacy policies in respect to the information we are required to provide them for your purchase-related transactions. Certain providers may be located or have facilities in a different jurisdiction, and your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions.

 

CHANGES TO PRIVACY POLICY AGREEMENT

We reserve the right to update and/or change the terms of our privacy policy, and as such we will post those changes to our website so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time we decide to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner. If our store is acquired or merged with another company, your information may be transferred so there are no disruptions in our product sales to you.

ACCEPTANCE OF TERMS

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of the site. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean you are in agreement and acceptance of such changes.

CONTACT

If you have any questions or concerns regarding the Privacy Policy Agreement related to this website, please feel free to contact us. If you don’t want us to process your data anymore, or if you would like to access, correct, amend or delete any personal information, please contact us using the following information:

Email: support@pacificdesignco.com

Telephone: 509.742.0194

Mail:

Pacific Design Co.

P.O. Box 10753

Spokane, WA 99209